Privacy Policy
By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions ("Terms"). If you do not agree with any part of the Terms, please do not use our services.
1. Account Registration and Login ProcessWhen registering for an account on Spinogrino Casino, we require you to provide us with certain personal information including your email address, password, currency preference, and proof of identity (ID) and proof of address in accordance with our Know Your Customer ("KYC") policy. Upon verifying this information through a secure link sent to the provided email address, your account will be activated instantly.
2. Games and Software ProvidersSpinogrino Casino offers over 6,000 games from leading software providers including Evolution Gaming, Pragmatic Play, NetEnt, BGaming, and others licensed by MGA/UKGC where applicable. We provide a variety of game categories, including slots, live casino (roulette, blackjack), crash (Aviamasters), and table games.
3. Bonuses and PromotionsNew players can enjoy a welcome bonus up to €1500 + 250 free spins on selected slots with the following requirements: deposit min €20, auto-credited; wagering requirement: 35x; time limit: 7 days. Existing customers also have access to recurring promotions including tournaments, Drops & Wins and weekly cashback offers of up to 25%. Additionally, we offer reload bonuses (50% up to €200) and free spins bonuses (50 FS on selected games). The maximum bet is capped at €5 for bonus-enabled accounts.
4. Withdrawal ProcessWithdrawals are processed within a timeframe not exceeding one business day, provided your account meets the minimum withdrawal threshold of €20. There are no fees charged to you by Spinogrino Casino when processing withdrawals or deposits.
5. Responsible Gaming Features and ToolsWe take responsible gaming very seriously at Spinogrino Casino. All players have access to the following tools:
- Deposit limits
- Session reminders
- Temporary/permanent self-exclusion
Additionally, we encourage all our customers to use these features responsibly as well as seek support from external organizations such as Loket Kansspel in the Netherlands.
6. Mobile and Technical FeaturesOur website is designed for mobile optimization with a user-friendly experience on both desktop and smartphone devices. There are no apps available; however, you can access our full range of games through your browser.
7. Security MeasuresSpinogrino Casino protects player data using industry-standard SSL encryption (TLS 1.2) provided by Cloudflare. All transactions are fully secure and monitored in real-time.
Our website also utilizes RNG's (random number generators) that have been certified as fair by the individual software providers, with some exceptions for games not supported by these auditors such as Crash which is provably fair.
We take customer support very seriously at Spinogrino Casino. All players can access our 24/7 multilingual live chat and email services.
8. KYC PolicyTo maintain compliance with licensing regulations from regulatory bodies worldwide including Curaçao, all new player accounts must complete the Know Your Customer ("KYC") process prior to making their first withdrawal which includes uploading a valid government-issued ID document alongside proof of residential address within 30 days of registration.
9. Data Protection and GDPR ComplianceSpinogrino Casino is fully committed to protecting the confidentiality and integrity of customer personal data in accordance with applicable laws such as EU's General Data Protection Regulation ("GDPR") regarding players based within this jurisdiction and our own internal policies that safeguard against misuse by unauthorized parties both internally and externally.
We adhere strictly to relevant legislation governing handling, processing, retention limits (30 days), security measures employed on all interactions including communications via email/telephone etc. Your information will only be used for the purposes outlined below:
- For setting up a player account
- Payment and withdrawal processing
- Communicating promotional offers and bonus information
Please note that any changes made to our terms, conditions or policies may affect your participation with us.
10. Right of CancellationIn accordance with applicable laws (including GDPR), you have the right at all times to withdraw consent for personal data collection, storage, handling as well as processing associated activities.
By choosing not to play on Spinogrino Casino any longer, please refrain from accessing or attempting login into your account and promptly contact our support team.